2. Our data
The sale of products through this website under the name Omberon is carried out by “A. Griva and Co. OE COMMERCIAL COMPANY OF CLOTHING AND FOOTWEAR “, a Greek company based in Corinth, 50 Kyprou Street, Tax Identification Number: 082679176 / Corinth Tax Office.
3. Your Details and Your Visits to This Website
The information or personal information you provide to us is subject to processing under the Data Protection Policies. By using this website you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.
4. The Use of our Website
By using this website and / or placing an order through it, you undertake:
a.Use the website only to submit legitimate questions or orders.
b. Do not place false or fraudulent orders. If we reasonably consider that such an order has been submitted we have the right to cancel it and inform the competent authorities.
c.Provide us correctly and accurately your e-mail address (e-mail), your postal address and / or other contact details.
If you do not provide us with all the information we need, we will not be able to promote your order. By placing an order through the Website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
5. Availability of Services
The products offered through this website are available only in Greece (except Mount Athos on the Athos peninsula). If you wish to order products from this site from another European Union member country outside of Greece, you are welcome to do so. Nevertheless, the ordered products can be delivered only at the Omberon store or at an address located in Greece.
6. How the Contract is drafted
The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation to update. No contract will be deemed to have been concluded between us and you with respect to any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full. To place an order you will be asked to follow the purchase process and press the “Approve Payment” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Shipping Confirmation”).The contract for the purchase of a product between us (“the Contract”) will be considered concluded only when we send you the Shipping Confirmation. The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.
7. Product Availability
All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund the amount you may have paid in full.
8. Order Rejection
We reserve the right to withdraw from this website any product at any time and / or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, there may be exceptional circumstances in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time in our sole discretion. We have no responsibility to you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal of processing or acceptance of an order after we have sent you the Order.
Subject to the provisions of condition 7 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) listed on the Shipping Confirmation to the delivery date specified in the Shipping Confirmation or, if no delivery date has been set, within the calculated time period shown when choosing a payment method, and in any case within 30 days from the date of the Order Confirmation. However, delays may occur in cases such as adapting products to customer requirements,
depending on the delivery area or in unforeseen circumstances. If for any reason we fail to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date on our part, or cancel the order with a full refund. Please note, however, that we do not make deliveries on Saturdays and Sundays. For the purposes of these Terms, “Delivery” will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products, which will be evidenced by the signing of the receipt of the order at the agreed delivery address.
10. Impossibility of Delivery
If it becomes impossible for us to deliver your order to you, we will try to find a safe place to leave your parcel. We will also leave a note explaining where your order is and what you need to do to receive it. If you are not at the delivery point at the agreed time, please contact us again to reschedule the delivery to another day. If, after 15 days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered expired . As a result of the termination of the Contract, we will refund any payment we receive from you, including delivery costs (except for any additional delivery costs incurred in the event that you have chosen a different delivery method than the basic and less expensive method we offer. ) as soon as possible and in any case within 14 days from the date on which the Contract expires. Please note, however, that shipping resulting from the termination of the Contract may have a higher cost, with which we are entitled to charge you.
11. Risk Transfer and Product Ownership
Responsibility for the products is transferred to you once you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products. Ownership of the products passes into your hands either with full collection on our part all amounts due in relation to the products, including shipping costs, or upon delivery (as defined above in condition 9) if this takes place after collection.
12. Price and Payment
The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that all the prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been cancelled and we will refund you in full any amount you have paid. We are not obliged to supply you any product at the wrong lowest price (even if we have sent you the Shipping Confirmation) , in the event that the error in value is obvious and indisputable and can reasonably be recognized by you as an incorrect value. The prices on our website include VAT but not the shipping costs, which are added to the total price as shown in the Purchase / Delivery Cost Guide, the content of which is an integral part of these Terms. Prices are subject to change at any time, however, without prejudice to any of the above, any changes will not affect orders for which you have already received an Order Confirmation. Once you have selected all the products you want to buy, these will have been added to your shopping cart and the next step is to place your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. A detailed description of the purchase process is provided in the Shopping Guide. Also, if you are a registered user, the file with all your orders is available in the field “My Account”.
Payment can be made with Visa, Mastercard and American Express credit cards and with PayPal. To minimize unauthorized access, your card details will be encrypted. Once we receive your order, we will request pre-approval of your card to ensure that there is sufficient credit balance to complete the transaction. Your card will be charged only if your order is sent for delivery from our warehouses. If payment is made via PayPal, the amount will be charged upon confirmation of your order. The moment you press the “Approve Payment” button you confirm that your credit card belongs. Credit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you. During the purchase process, before the payment stage, you can modify the details of your order. You must choose the payment method and also whether or not you want a gift voucher (if this option is available) before finalizing your order. Please note that when you click the “Approve Payment” button on the screen of the device, your order becomes binding and you have to pay for it. Payment can be made with Visa, Mastercard and American Express credit cards and the above formalities apply in connection with the validation and approval of your card. You can also pay for your order at the store cashier, in which case payment can be made by all payment methods available at the store.
13. Buy Without Registration / Buy As A Guest
This website also allows shopping through the “buy as a visitor” feature. This method of purchase requires only the necessary data to process your order. Once the purchase process is complete, you will be given the opportunity to register as a member or continue as an unregistered member.
14. Value Added Tax
According to the applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT). In this context and in accordance with Chapter I of Title V of Directive 2006/112 / EC of the European Council of 28 November 2006, on the common system of value added tax, as incorporated in the Greek VAT Code, as The place of supply will be the Member State of the address where the products are to be delivered (ie Greece) and the current VAT rate in Greece will be applied.
Legal Right of Withdrawal
Right of Withdrawal
If you trade as a consumer, you can withdraw from the Contract within 14 calendar days without justification. The withdrawal period expires after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the last product. To exercise your right of withdrawal, you can either notify Omberon by mail to the address mentioned in condition 2, or by calling +30 27410 23586, or by sending an email to: firstname.lastname@example.org, or by writing to our contact form, expressing your decision to withdraw from this Agreement expressly (eg by posting a letter or email). You can also use the withdrawal form shown in the Appendix below, without being required to do so.
If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we were notified of the withdrawal, all payments we have received from you. The return will be made with the same payment method you used for the original transaction. Subject to the above, however, we can withhold the return either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first.
You can return and deliver the products by hand to the Omberon store in Corinth, without undue delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement. It is considered that you have done this on time if you have delivered the products before the 14 day deadline has passed. You will be charged the immediate cost of returning the products, unless you deliver them by hand to the Omberon store in Corinth. You are responsible for any impairment of the products as a result of such treatment that alters their nature, characteristics and functionality.
15.1 Contractual Right of Withdrawal
In addition to the legal right of withdrawal granted to the consumer, as stated in condition 15 above, we grant you a period of 30 days from the Shipping Confirmation, to return the products. In case you return the products on time within the contractual withdrawal period, but overdue for the legal withdrawal period, the value of the returned products will be refunded. The direct costs incurred as a result of the return of these products will be borne by you. You can exercise the right of withdrawal according to condition 15 above, however if you inform us about the withdrawal after the deadline for legal withdrawal, you are obliged to return the products to us within 30 days from the Shipping Confirmation.
15.2 Upon withdrawal, the corresponding products must be returned as follows:
a) Returns to the Omberon store. You can return any product to the Omberon store in Corinth, which has the corresponding section it belongs to and the product you wish to return. In this case you must go to the store and give along with the product the receipt, which you received upon delivery, fully completed.
b) Returns with a courier company. If you choose to return a product through a courier company, you should contact us via our online contact form or by phone +30 27410 23586 to arrange for their receipt. You must return the product in the same package as you received it following the instructions described in the “RETURNS” section of this website. In case you made the purchase as a guest, you can request a return through a courier company by calling 11120. After examining the returned product in detail, we will let you know if you are entitled to a refund. The refund will be paid as soon as possible and in any case within 14 days from the day you notified us of the withdrawal. Subject to the above, however, we can withhold refunds either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first. Refunds will always be made using the same method as when you paid for your purchase. You are responsible for the costs and the risk of the products being returned to us. If you have any questions, you can contact us via our online contact form or by phone +30 27410 23586.
15.3 Returns of products ordered through electronic devices available in stores and paid at the store cashier.
Please note that for orders placed electronically at the Omberon store in Corinth and paid at the store cashier, refunds can only be made at the Omberon store in Corinth.
If you have any questions, you can contact us via our online contact form or by phone +30 27410 23586.
15.4 Returns of Defective Products
In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect or by calling us at +30 27410 23586 and we will give you instructions for further actions. You can return the product to the Omberon store in Corinth or deliver it through a courier company. You must return the product together with the receipt you received upon delivery of the product. We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). Refund or replacement of the product will take place as soon as possible and, in any case, within 14 days from the day we would confirm by email or phone that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made using the same method of payment at the time of purchase.
15.5. Right to cancel and return products ordered from abroad
If you have ordered products through this website from another member state of the European Union outside Greece, the above for returns applies with the restriction that returns via courier that we have defined can only be made to the original address within Greece where The product was delivered. At the same time we would like to inform you that we are not obliged in any way (except in the case of defective products, where this condition does not apply) to pay the shipping costs when the place of return is different from the original delivery address and the return costs when the place of return is outside Greece.a) Returns to the Omberon store. You can return any product to the Omberon store in Corinth, which has the corresponding section it belongs to and the product you wish to return. In this case you must go to the store and give along with the product the receipt, which you received upon delivery, fully completed.